Refund policy
Last updated: October 25, 2026
7-Day Returns You may return most items within 7 days of delivery for a refund. Items must be in their original condition, with all packaging and accessories.
Electronics
- Unopened electronics: full refund.
- Opened electronics: refund minus a 15% restocking fee.
- Products showing damage or misuse caused by the customer may be refused.
Defective Items If your item arrives defective or damaged, contact us within 7 days of delivery with your order number and a photo. We will send a free replacement, or refund you if a replacement is unavailable. We pay return shipping for defective items.
How to Return 1. Email support@sidewindmoto.com with your order number and reason for return. 2. We will reply within 2 business days with return instructions and the return address. 3. Ship the item back. Do not send items back without our confirmation.
Return Shipping Customers pay for return shipping on non-defective returns. Shipping fees paid at checkout are non-refundable. We recommend a trackable service, as we cannot refund items lost in transit back to us.
Refunds Once your return is received and inspected, we will email you. Approved refunds go to your original payment method within 5–10 business days, depending on your bank.
Exchanges To exchange an item, return it for a refund and place a new order.
Contact Asteryn LLC, 30 N Gould St Ste R, Sheridan, WY 82801, United States support@sidewindmoto.com